Privacy Policy

Effective Date: Jan 1, 2025

S&S Pro Management Services (“Company”, “we”, “our”, or “us”) respects the privacy of our clients, tenants, vendors, and site visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://sspromanage.com, submit property or maintenance inquiries, or engage with our digital advertisements.

By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Contact & Business Information

  • Name, email address, phone number, mailing address

  • Business name, position/title, and associated properties

  • Property-related inquiries, tenant concerns, or vendor applications

b. Lead and Form Submissions

  • Information you voluntarily provide through contact forms, quote requests, property interest forms, or Facebook/Instagram lead ads.

c. Technical and Usage Data

  • IP address, browser type, device type, pages visited, and time spent on our site

  • Data from cookies, analytics platforms (e.g., Google Analytics), and Meta (Facebook) Pixel

2. How We Use Your Information

We use your information to:

  • Respond to property management inquiries or service requests

  • Contact you about property availability, lease renewals, or vendor opportunities

  • Send updates regarding your property, our services, or important notices

  • Run Facebook and other digital advertising campaigns to promote our services

  • Improve our website functionality and user experience

  • Ensure compliance with legal or regulatory obligations

3. Facebook and Online Advertising

We use Facebook, Instagram, Google, and other platforms to run targeted ads. These platforms may use cookies or tracking pixels to serve relevant content and measure campaign effectiveness.

When you submit a form via Facebook or Instagram, the data you provide is collected by both Meta Platforms, Inc. and S&S Pro Management Services. We use this information strictly to respond to your inquiry or offer our services.

We do not sell or rent your personal information to third parties for their own marketing purposes.

4. Information Sharing

We may share your data with trusted service providers who help us operate our business, including:

  • Email and marketing platforms

  • Property management software (e.g., AppFolio)

  • Maintenance or contractor services for property-related tasks

  • Legal or regulatory bodies if required by law

All third-party partners are required to maintain the confidentiality and security of your data.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. You may request deletion of your information at any time unless we are required to retain it for compliance.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing emails at any time via the “unsubscribe” link

  • Disable cookies via your browser settings

  • Request a copy of the data we’ve collected about you

To exercise these rights, contact us using the information in the “Contact Us” section below.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. This includes SSL encryption, secure form submissions, and restricted data access protocols.

8. Industry-Specific Use

As a commercial property management company, we may store or process information related to:

  • Lease applications or renewals

  • Tenant issue submissions (e.g., maintenance requests, compliance violations)

  • Vendor onboarding and qualification

  • Property inspections or incident reports

All such data is handled with strict confidentiality and is only accessible to authorized personnel.

9. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The “Effective Date” above will be updated accordingly. Continued use of our site after updates constitutes your agreement to the revised terms.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

S&S Pro Management Services
https://sspromanage.com/contact/